I will report to the American Express as they should look into the customer service given at this place. Amex has its own brand of airport lounges known as Centurion lounges, and there are currently 40+ locations worldwide when you count Escape lounges (which we cover in more detail below). Discover an airport lounge thats fresh, modern. The Centurion Lounge and Escape Lounge, both accessible to Amex. Escape Lounges - The Centurion Studio Partner is an extension of the American Express Centurion Network. Other employees were nice, trying to help but not when she is there.įirst time in this lounge, it was a disappointment for sure. lounges, Phoenix Sky Harbor International Airport just got a lot more relaxing. Very comfortable, clean and friendly staff. I chose the chia seed and fruit cup and some chocolate fish coffee.
She definitely doesn't care about customers' needs(as there were multiple people checked in at the same time) and also seem like she is bullying other employees as they all seem afraid of her. 190 reviews of Escape Lounges - The Centurion Studio Partner SMF B 'Finally a lounge in Sacramento to relax, plug in, eat, drink. My gosh, is it that impossible to serve one drink? BUT this person named Mercedes Davis who was at the bar refused to even give me a glass of wine or a bottle of beer! She said she made the last call around but many people weren't here! There is 30 mins left on the hours of operation and no where in the facility mentions that the bar closes at 7:30! There were many people checking in at the same time which took longer to check in. I got checked in at 7:30pm and was told the bar closes at 7:30 so I should rushed over. Why do you say you close at 8pm when the bar is closed at 7:30, foods are about 80% gone, and the tables and chairs are folded so you can not sit from 7:35.
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